Cancellation Policy

We understand that plans may change. Below is our cancellation policy to ensure a fair and transparent process for all bookings.

General Cancellation Policy

• Free cancellation is available for selected activities if canceled within the specified timeframe mentioned on the activity page.
• If the cancellation is made after the free cancellation period, a partial refund or no refund may apply depending on the provider’s policy.
• No-shows or late arrivals will not be eligible for a refund.

Refund Process

• Approved refunds will be processed within 7-14 business days and credited back to the original payment method.
• Any transaction fees (international card fee/card fee/bank fees/payment gateway fees) or currency exchange differences are non-refundable.

Special Cases

• In cases of force majeure (natural disasters, political unrest, or extreme weather conditions), cancellations will be reviewed on a case-by-case basis, and alternative options such as rescheduling or credit vouchers may be offered.
• Some bookings, including non-refundable promotions, are not eligible for cancellations or changes.

For specific cancellation terms, please refer to the details on the activity page before booking.

If you need assistance, please contact our support team.