Last Updated: May 17, 2025

Welcome to langkawitrip.com (“Website”), operated by LangkawiTrip Sdn. Bhd. (“LangkawiTrip,” “we,” “us,” or “our”), a company registered in Malaysia. These Terms and Conditions (“Terms”) govern your access to and use of our Website, mobile applications, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Use of the Services

1.1 Eligibility

To use our Services, you must:

• Be at least 18 years old or have the consent of a parent or legal guardian.
• Have the legal capacity to enter into a binding agreement.
• Comply with all applicable laws and these Terms.

1.2 Account Registration

• You may need to create an account to access certain features of the Services.
• You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Notify us immediately at langkawitrip99@gmail.com if you suspect unauthorized use of your account.

1.3 Prohibited Conduct

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms.
• Copy, modify, distribute, or reverse-engineer any part of the Services.
• Use automated systems (e.g., bots, scripts) to access or scrape the Services.
• Interfere with or disrupt the operation of the Services, including introducing viruses or other harmful code.
• Misrepresent your identity or provide false information.

2. Booking and Payment

2.1 Booking Process

• Our Services allow you to book travel-related products and services (e.g., tours, activities, transportation) in Langkawi, Malaysia, offered by us or third-party providers (“Suppliers”).
• All bookings are subject to availability and confirmation by the Supplier.
• Upon successful booking, you will receive a confirmation email or voucher with details of your booking. You must present the voucher (digital or printed) to the Supplier to redeem the service.

2.2 Pricing and Payment

• All prices are listed in Malaysian Ringgit (MYR) unless otherwise stated and include applicable taxes and fees unless specified.
• You agree to pay the total amount displayed at checkout, including any additional fees (e.g., service or processing fees).
• Payments are processed through secure third-party payment gateways. We do not store your payment card details.
• Currency conversion rates, if applicable, are determined by your payment provider and may incur additional charges.

2.3 Cancellations and Refunds

• General Cancellation Policy: Cancellation and refund eligibility depend on the specific product or service booked and are detailed on the booking page or confirmation voucher. Policies may include:
  • Flexible Cancellation: Full refund if canceled at least 48 hours before the activity start time.
  • Moderate Cancellation: Full refund if canceled at least 7 days before the activity; 50% refund if canceled between 7 days and 48 hours before the activity.
  • Strict Cancellation: Non-refundable unless otherwise stated.
• Natural Disaster and Force Majeure:
  • If an activity is canceled by the Supplier or LangkawiTrip due to a natural disaster (e.g., earthquake, tsunami, typhoon, volcanic eruption), extreme weather conditions, or other force majeure events (e.g., government-issued travel bans, pandemics, or civil unrest), you will be eligible for:
    • A full refund to your original payment method, processed within 14 business days, or
    • A credit voucher valid for 12 months, which can be used for any product or service on langkawitrip.com, subject to availability.
  • To qualify, the natural disaster or force majeure event must directly prevent the activity from occurring, as determined by the Supplier or LangkawiTrip.
  • You must submit a cancellation request within 7 days of the event notification, providing relevant details (e.g., booking reference, evidence of travel disruption if applicable).
• How to Cancel: Submit cancellation requests through your account on the Website or by emailing langkawitrip99@gmail.com. Include your booking reference number and reason for cancellation.
• Refund Processing: Refunds, if approved, will be processed to the original payment method within 14 business days. Delays caused by Suppliers or payment providers are beyond our control.
• Non-Refundable Bookings: Bookings marked as non-refundable are not eligible for refunds except in cases of natural disasters or force majeure as described above.
• No-Show Policy: Failure to attend a booked activity without prior cancellation will result in a 100% forfeiture of the booking amount, except in cases of natural disasters or force majeure.

3. Your Responsibilities

3.1 Accuracy of Information

• You are responsible for providing accurate booking details (e.g., names, dates, contact information).
• LangkawiTrip is not liable for issues arising from incorrect information provided by you.

3.2 Compliance with Supplier Terms

• By booking a product or service, you agree to comply with the Supplier’s terms, conditions, and requirements (e.g., dress codes, health restrictions, arrival times).
• You are responsible for obtaining any necessary travel documents (e.g., passports, visas, health certificates).

3.3 Conduct During Activities

• You agree to follow all safety instructions and guidelines provided by Suppliers during activities.
• LangkawiTrip is not liable for injuries, losses, or damages caused by your failure to follow Supplier instructions.

4. Our Role and Limitations

4.1 Role of LangkawiTrip

• LangkawiTrip acts as an intermediary between you and Suppliers, facilitating bookings and payments.
• We do not own, operate, or control the products or services offered by Suppliers.
• Suppliers are solely responsible for delivering the booked services and handling any issues arising during the activity.

4.2 Limitation of Liability

• To the fullest extent permitted by law, LangkawiTrip is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services or participation in booked activities.
• Our liability for direct losses is limited to the amount paid for the affected booking.
• We are not responsible for disruptions caused by force majeure events (e.g., natural disasters, strikes, pandemics) or Supplier actions beyond our control.

4.3 Service Availability

• We strive to ensure the Services are available at all times but do not guarantee uninterrupted access.
• We may suspend or modify the Services for maintenance, updates, or other reasons without prior notice.

5. Intellectual Property

• All content on the Services, including text, images, logos, and software, is owned by LangkawiTrip or its licensors and protected by intellectual property laws.
• You may not use, reproduce, or distribute our content without prior written permission, except for personal, non-commercial use (e.g., printing a booking voucher).

6. Privacy

• Your use of the Services is subject to our Privacy Policy, available at langkawitrip.com/privacy.
• We collect, use, and share your personal information in accordance with applicable data protection laws.

7. Third-Party Links and Services

• The Services may contain links to third-party websites or services (e.g., payment gateways, Supplier websites).
• We are not responsible for the content, accuracy, or practices of third-party websites or services.

8. Termination

• We may suspend or terminate your access to the Services if you violate these Terms or engage in conduct that harms the Services or other users.
• You may stop using the Services at any time by closing your account.

9. Amendments to These Terms

• We may update these Terms from time to time to reflect changes in our Services or legal requirements.
• The updated Terms will be posted on the Website with the “Last Updated” date. Continued use of the Services after changes constitutes your acceptance of the revised Terms.

10. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Malaysia.
• Any disputes arising from these Terms or your use of the Services will be resolved through negotiation in good faith. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Kuala Lumpur, Malaysia.

11. Contact Us

For questions, complaints, or support, please contact us at:

• Email: langkawitrip99@gmail.com
• Phone: +601118780037
• Address: LangkawiTrip Travel & Tour Sdn. Bhd. Jalan Pantai Cenang, 07000 Langkawi, Kedah, Malaysia

Additional Notes:

• Always review the specific terms and cancellation policies on the booking page before confirming your purchase.
• For the best experience, ensure you have a stable internet connection and updated browser or app version when using our Services.

Thank you for choosing langkawitrip.com for your Langkawi adventures!